[MUSIC PLAYING] JIA ZHENG: Our challenge is to apply natural language processing to help the people who call Google. 

TRISHALA NEERAJ: The problem is that only 15% of people fill out those customer satisfaction forms. 

RUTH SYLVIA: What we see as our narrative solution is solving the problem that both the customer faces in finding surveys annoying and the company faces in having a low response rate and using natural language processing to bridge the gap. 

JIA ZHENG: We are using sentiment analysis on the call to help analyze whether a customer are happy or not. 

TRISHALA NEERAJ: It's for the manager to train their agents to better do the calls, so they're excited about how it is received at Google and beyond Google, possibly. 

PAUL HAHN: The problem that we posed is a bit ambitious, which is our nature at Google. And I was curious to see how the students, with a fixed amount of time in their class schedule, on a fixed amount of time to complete the work, would tackle that and to what extent they might pull back. And they didn't. And I was a little surprised and impressed. 

ELYA PARDES: What we're working on really hard is making this a good proof of concept so that Google can look at this and say, there is value to this. This is valuable to us, and it's feasible. 

PAUL HAHN: In the few months that we had together, we were able to take an idea from scratch, pick an area of interest, explore it, come up with design concepts, and even implement a prototype. 

RUTH SYLVIA: We have a demo that we're really excited about that is a web application. It uses some interesting technologies to demonstrate the visualization of our sentiment analysis model. 

PAUL HAHN: I'd love to build on that. There's so much potential here. And kudos to the team for taking on a big, bold idea, but it's something that I think we can do more with. 

RUTH SYLVIA: The Google [INAUDIBLE] team has been extraordinarily generous with their time with us. 

PAUL HAHN: We're impressed with the interaction, we're impressed with the audacity of their ideas, and it's been fun. 

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