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Itai Gurvich is a Professor at Cornell Tech and in the Operations Research and Information Engineering Department at Cornell University. He earned a Ph.D. from the Decision, Risk and Operations department at Columbia University’s Graduate School of Business. He spent 8 years teaching at the Kellogg School of Management at Northwestern University. His research interests include performance analysis and optimization of human-operated processing networks, the theory of stochastic-process approximation and the application of operations research and statistical tools to healthcare processes.